Cancellation Policy

At Seloravint, we understand that plans and preferences can change. This policy explains how to cancel or change an order, what happens once your order has been dispatched and when we may need to cancel an order ourselves. It does not affect your statutory right of withdrawal, which is described in our Refund and Returns Policy.

Business Information
Doing Business As: Seloravint
Legal Business Name: Flowzy UG (haftungsbeschränkt)
Managing Director: Martyna Jadwiga Kowohl
Commercial Register Number: HRB 315529
Registered Court: Amtsgericht München
Business Address: Wintrichring 46, 80992 München, Germany
Email: info@seloravint.com

Cancelling Before Dispatch
To cancel an order, please email us as soon as possible at info@seloravint.com with your order number, full name and the email address used for the order, and let us know whether you want to cancel the entire order or only specific items. We usually process orders within 1 to 3 business days. If your order has not yet been handed over to our shipping partner, we will cancel it, confirm the cancellation by email and refund the full amount, including shipping costs, to your original payment method without undue delay and no later than fourteen days.

Orders Already Dispatched
Once an order has been dispatched, we are no longer able to cancel it. You can still use your statutory right of withdrawal within fourteen days of receiving the goods and return the items as described in our Refund and Returns Policy. If you no longer want an item, please leave all tags and labels attached, keep the original packaging and don't wear, wash or alter the item beyond simply trying it on.

Changing Your Order
If you would like a different size, colour or style, want to add items or need to correct your delivery address, please contact us as soon as possible. We will gladly make the change as long as your order has not yet been dispatched. If that is no longer possible, you can cancel or withdraw from the order and place a new one.

Personalised and Custom Items
Items made to your specifications or personalised for you, such as clothing or accessories printed, embroidered or designed with your own names, texts, logos or colours, can only be cancelled before production or personalisation has begun. After that point, the order cannot be cancelled and the statutory right of withdrawal does not apply.

Cancellations by Seloravint
We may need to cancel an order ourselves if a product or size is out of stock, there is an obvious error in the price or product information, payment could not be completed, an order appears fraudulent or unauthorised, or we are unable to deliver to your address. In these cases, we will inform you by email and refund any amount already paid in full to your original payment method as quickly as possible.

Partial Cancellations
If only part of your order is cancelled, we will refund the amount for the cancelled items. If the remaining order no longer meets the requirements for a free shipping offer, we will not charge you any additional shipping costs.

Contact Us
If you have any questions about cancelling or changing an order, please email us at info@seloravint.com.